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WhiteFox keys aren't working

asked 2018-04-12 05:41:44 -0500

Hamed gravatar image

Hey guys I just received my assembled WhiteFox a few days ago and I'm loving the look of it. However I'm having trouble to get it to work correctly. I could flash my layout onto it and with it the newest firmware but some keys aren't seem to working. For example the letter "e", the space bar and backspace aren't working. I've remapped them using the configurator of Input Club multiple times. This is my first mechanical, so it may be an error on my side but I fear I was shipped a faulty unit. I've tried to connect it to my MacBook as well and the same problems occur. I'm very grateful for any kind of help.

Thank you

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answered 2018-04-12 19:10:30 -0500

HaaTa gravatar image
input.club

This sounds like it may be faulty soldering on the e and spacebar. Please email support@kono.store and they'll be able to help you out.

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Asked: 2018-04-12 05:41:44 -0500

Seen: 122 times

Last updated: Apr 12