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Barely brushing some keys causes keypress new NightFox

asked 2018-10-08 19:23:55 -0500

jdoege gravatar image

I just received my new NightFox and plugged it into my MacBook pro. During the setup procedure on the Mac, I get the repeated chimes that say an errant key is being pressed, repeatedly. I bypass that procedure and manually identify the keyboard type. I try typing and notice that the 3 key the Z key and the X key to a lesser degree are touch sensitive. Meaning they don't have to be pressed to register a key press. Lightly brushing them or lightly rocking them causes a keystroke. This is unlike all the other keys which seem normal. Can anyone suggest a fix or is this an "I need replacement" situation?

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At the advice of Kono's customer service, I returned it for replacement.

jdoege gravatar imagejdoege ( 2018-11-11 12:08:59 -0500 )edit

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answered 2018-11-05 18:17:03 -0500

ageomi gravatar image

updated 2018-11-05 18:18:11 -0500

hey - I also had this problem and support suggested I return it for a refund or replacement. Check out my thread:

The keyboard didn't appear to have any damage, just some defective keys - coincidentally my number 3 was also touch sensitive also.

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answered 2018-10-12 16:53:44 -0500

SamPittman gravatar image

Disclaimer: I am not an employee, and all of the following is my opinion as a customer.

That seems to be a mechanical flaw in your physical keyboard. There is no reason for a normal NightFox or WhiteFox to do that. It seems like it needs to be replaced.

Do you see any physical damage? Anything different looking about those keys? Are they lower or higher than the other keys in the same row?

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Asked: 2018-10-08 19:23:55 -0500

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Last updated: Nov 05 '18