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Repeating right arrow key

asked 2018-11-02 17:13:44 -0600

ageomi gravatar image

updated 2018-11-02 17:50:35 -0600

Hello,

I got my whitefox keyboard in the mail today. I'm enjoying it for the most part, except that it seems the right arrow key is spamming right when not pressed. If I slightly graze the key or press it, it seems that the key will just spam right unless I tap it a bunch until it stops. They are hako true switches. I took the keycap off and sprayed with compessed air into the switch, but no better results. Any ideas on what I should do to try to resolve the problem?

Thanks!

Geo

edit: after using it some more, a bunch of the keys are registering if I just massage the keycap. I just rest my finger and wobble the key and the following keys will register a keypress: right arrow, quote (' and "), and the number 3.

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answered 2018-11-05 17:17:40 -0600

Zurry gravatar image
kono.store

updated 2018-11-05 17:17:57 -0600

Hello Geo,

Yeah, seems like it's a hardware problem so best course of action would be to email support@kono.store and start a return. We can inspect and correct the affected switches.

Sorry about the hair trigger problem, but we should be able to get them fixed for you,

Sean

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Cool - yeah I reached out to the support and they suggested a repair or replace as well. Darn! Thanks man

ageomi gravatar imageageomi ( 2018-11-05 18:10:52 -0600 )edit
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Asked: 2018-11-02 17:13:44 -0600

Seen: 38 times

Last updated: Nov 05