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2019-02-07 23:39:30 -0600 commented answer Can WhiteFox wake computer from sleep/standby?

The web configurator is a bit out of date (as we need to port a bunch of the changes in the downloadable version; the ba

2019-01-29 11:39:45 -0600 answered a question Selecting Different Animation Patterns/Colours

Animations can also be assigned to specific keys. For example, you can have a layer (layer 1 for example) where you rem

2018-09-29 13:06:53 -0600 answered a question Flashing WhiteFox Doesn't Work?

Usually this means the WhiteFox is in secure bootloader mode. All you have to do if this happens is to press the reset b

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2018-07-30 12:49:40 -0600 answered a question K-Type some keystrokes not picking up and others duplicating

When's the last time you flashed a layout to the K-Type? There was quite a bit of work done in the past year to deal wit

2018-07-16 01:45:47 -0600 answered a question After installing Zadig, keyboard no longer works

This often happens when the Zadig driver is installed incorrectly. By incorrectly, I mean by not putting the keyboard in

2018-07-16 01:37:19 -0600 asked a question After installing Zadig, keyboard no longer works

After installing Zadig, keyboard no longer works After installing Zadig for the keyboard, the keyboard no longer types (

2018-07-03 11:51:29 -0600 answered a question Backspace Doesn't Seem to Fit Anywhere

The large Backspace key is an extra keycap used with other layouts which require a different plate in order to use them.

2018-06-25 11:35:21 -0600 commented answer can't work on Mac at all, but works on my other device

:( Well let us know if you can get that resolved.

2018-06-25 01:10:24 -0600 commented answer can't work on Mac at all, but works on my other device

Something really sounds odd with your MacBook Pro. Do you have any other keyboards to test with it?

2018-06-24 12:46:10 -0600 commented answer can't work on Mac at all, but works on my other device

Do you have a USB hub you can try? We can try sending you a replacement, but since it works fine with the Chromebook, I'

2018-06-24 11:48:30 -0600 commented answer can't work on Mac at all, but works on my other device

Yeah, you can try both of the bin files. If they work for you, we can figure out how to do that in the configurator (jus

2018-06-23 13:18:42 -0600 commented answer can't work on Mac at all, but works on my other device

So try plugging it into the chromebook and wiggling the cable to see if it still types. Generally if it's working with o

2018-06-23 13:18:22 -0600 commented answer can't work on Mac at all, but works on my other device

So try plugging it into the chromebook and wiggling the cable to see if it still types. Generally if it's working with o

2018-06-23 11:52:16 -0600 commented answer can't work on Mac at all, but works on my other device

That sounds like a bad USB cable (or a dirty connector on your Macbook Pro). I'd try a new cable and cleaning out the US

2018-06-23 11:26:09 -0600 answered a question can't work on Mac at all, but works on my other device

NKRO keyboards don't work well with the USB Overdrive and Karabiner as they apply a lot of "hacks" to the system and alw

2018-06-23 10:52:56 -0600 commented question can't work on Mac at all, but works on my other device

Have you tried different USB ports on your Mac? Did you use the client-side configurator to flash the keyboard (or the

2018-06-23 10:46:36 -0600 commented question can't work on Mac at all, but works on my other device

Have you tried different USB ports on your Mac? Did you use the client-side configurator to flash the keyboard (or the

2018-06-06 11:59:25 -0600 answered a question Zadig Driver installation: FAILED (Could not allocate resource)

This may help (libwdi is the base library for Zadig): https://github.com/pbatard/libwdi/issues/69 Basically, it sounds

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2018-05-31 20:33:23 -0600 commented answer Troubleshooting Bad Switch on NightFox

Nah, one of the switches (such as S55) is the easiest to bodge to. It might be easier to locate other switches to do the

2018-05-31 13:51:10 -0600 commented answer Troubleshooting Bad Switch on NightFox

It might still be the switch if the switch is super bouncy. Sometimes taking too long to solder a switch can deform the

2018-05-31 00:35:07 -0600 answered a question Troubleshooting Bad Switch on NightFox

It sounds like either a bad solder joint or possibly a lifted trace. Try tracing continuity between the diode and the sw

2018-05-28 21:11:36 -0600 answered a question Ergodox Infinity Kickstarter???

We've been having issues sourcing enough MCUs for the Infinity Ergodox to do a production run. This is the main reason t

2018-05-24 18:35:30 -0600 edited answer Are resistors required when adding LED's to Whitefox?

Resistors are not required when adding LEDs to a WhiteFox. The WhiteFox uses a matrix'd LED driver which only needs a si

2018-05-24 18:33:35 -0600 answered a question Can RGB leds be used with whitefox?

No, only single color LEDs can be used in the WhiteFox (and NightFox). We recommended 1.8 mm LEDs: https://kono.store/c

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2018-05-04 21:02:50 -0600 answered a question Whitefox USB-C to USB-C not working

I'd recommend cleaning your ports (both the keyboard and the mac) with Isopropyl alcohol. Something like this: https://

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2018-04-30 19:56:38 -0600 marked best answer How do I adjust the debounce time on my keyboard?

I'm getting repeated presses, likely due to a lost key event (probably switch bounce). How do I configure the debounce time on the keyboard?

For example sometimesssssss there are lots of s's until I press the next key.

2018-04-30 19:56:29 -0600 answered a question How do I adjust the debounce time on my keyboard?

Switch debounce configuration options are documented on the controller GitHub page. Start with 7 ms, and then keep incr

2018-04-30 19:46:28 -0600 asked a question How do I adjust the debounce time on my keyboard?

How do I adjust the debounce time on my keyboard? I'm getting repeated presses, likely due to a lost key event (probably

2018-04-26 00:37:25 -0600 commented question Whitefox Kickstarter CTRL Key problem

Sounds like either a soldering issue, or possibly a bad switch. I haven't heard many issues where a single switch isn't

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2018-04-24 20:19:42 -0600 commented answer Failed to flash Whitefox on Mac & Linux: No DFU capable USB device

You'll need a multimeter for the next test, something with fine tip probes. And you'll need to carefully remove the case

2018-04-23 22:01:42 -0600 commented answer Failed to flash Whitefox on Mac & Linux: No DFU capable USB device

@shanab I'll try to put together some picture instructions. First make sure you try cleaning the WhiteFox Type C port wi

2018-04-23 21:59:28 -0600 commented question Status of user-friendly Whitefox macros?

Haha yeah, Python3. Python2 is being deprecated (no more security patches) in 2020 so macOS better get their act togethe

2018-04-22 11:47:52 -0600 commented answer Failed to flash Whitefox on Mac & Linux: No DFU capable USB device

Yeah, I'd contact support about getting a replacement. My guess is that the USB connector may not be soldered correctly

2018-04-21 14:18:57 -0600 commented answer Failed to flash Whitefox on Mac & Linux: No DFU capable USB device

Just double checking, you tried sudo dfu-util -l with the orange light on? And your Ubuntu install is on a separate comp

2018-04-20 12:00:35 -0600 commented answer K-Type Ergodox

Awesome! Good luck!

2018-04-20 11:59:54 -0600 commented answer Failed to flash Whitefox on Mac & Linux: No DFU capable USB device

The Power and Gnd pins on a USB connector are longer and so they connect more easily. If the D+ and D- pins aren't conne

2018-04-20 11:14:12 -0600 answered a question Failed to flash Whitefox on Mac & Linux: No DFU capable USB device

There are two things to try. sudo dfu-util -l A different USB C cable One more thing you can try is cleaning the USB

2018-04-18 12:50:54 -0600 commented answer Whitefox won't allow Window 7 to Boot

Thanks a ton (this helps me a lot). I'll see if I can put together a guide on how to make this binary using the configur

2018-04-17 02:22:47 -0600 answered a question Does the whitefox wooden case allow raised feet?

I don't believe there is a solution yet for adding a tilt to the Datamancer WhiteFox Wooden Case.